Privacy Policy
1 Introduction
1.1 NEOS Hospitality (“we”, “us” or “our”) are committed to protecting and respecting your privacy.
1.2 This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our “site” you are accepting and consenting to the practices described in this policy.
1.3 For the purpose of the Data Protection Act 2018 and the General Data Protection Regulation 2016/679 (“GDPR”) or any equivalent legislation which may replace the GDPR as a result of Brexit, the data controller is NEOS Hospitality of 42-43 St Mary Street, Cardiff, Wales, CF10 1AD (ATIK Gloucester; NEOS 10 LTD under company number 15439524, ATIK Hull and ATIK Oxford NEOS 2 LTD under company number 13068585 and ATIK Tamworth NEOS 12 LTD under company number 15439519).
2 Information We May Collect From You
2.1 We may collect and process the following data about you:
2.1.1 Information you give us. You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail, SMS, social media or otherwise, for example by allowing us to take copies of your identification document(s). This includes information you provide when you register to use our website, subscribe to our service, search for a product, place an order on our website, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website. The information you give us may include your name, address, e-mail address, mobile or fixed-line telephone number, date of birth, gender, financial information, personal appearance description and photograph (“Personal Information”).
2.1.2 Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information (“Technical Information”):
2.2.1.1 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform;
2.2.1.2 information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
2.1.3 Information we receive from other sources. We may receive information about you if you use any of the other website we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.
3. Cookies
3.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.
4. Uses Made Of The Information
4.1 We use information held about you in the following ways:
4.1.1 Information you give to us. We will use your Personal Information to:
4.1.1.1 carry out our obligations arising from any contracts entered into between you and us;
4.1.1.2 notify you about any changes in a particular order made by you;
4.1.1.3 carry out any other contractual obligations;
4.1.1.4 provide you with any information or products that you request from us;
4.1.1.5 provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
4.1.1.6 provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
4.1.1.7 notify you about changes to our service;
4.1.1.8 ensure that content from our website is presented in the most effective manner for you and for your computer.
4.1.2 Information we collect about you. We will use your Technical Information:
4.1.2.1 to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
4.1.2.2 to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
4.1.2.3 to allow you to participate in interactive features of our service, when you choose to do so;
4.1.2.4 as part of our efforts to keep our website safe and secure; or
4.1.2.5 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.